How do I purchase accessibility tickets to a Mellen Events show?
You can purchase accessible tickets directly from the event’s interactive seat map on the Ticketmaster website, by calling the accessible seating line on 1300 446 925, or by submitting an online request to Ticketmaster and selecting Accessible Bookings as a topic.
To avoid delays and missing out of tickets, we highly recommend booking your tickets via the Ticketmaster website where possible.
For more information on booking accessibility tickets please click on the below link:
Accessible Tickets: Everything you need to know
Can I purchase accessibility tickets during a Mellen Events presale?
Yes, absolutely! Accessibility tickets are available to purchase during a Mellen Events presale.
See above on how to purchase tickets to a Mellen Events show.
Can I use a companion card at Mellen Events shows?
Companion cards are accepted for all Mellen Events shows at Kings Park however there may be some restrictions on VIP tickets.
Companion card holders can book by phoning Ticketmaster's accessible seating line on 1300 446 925 or by following the link below.
Companion Card Tickets: Everything you need to know
Please note that all companion card holders must present their companion card on venue entry.
Is there Accessibility Parking?
Dedicated Accessible Parking bays are located on Forrest Drive near the DNA Tower.
Access Forrest Drive via Park and Poole Avenue entrances, Crawley.
Accessible bays are allocated on a first come first served basis to vehicles displaying valid ACROD parking permits.
Patrons parking in accessible parking bays can enter the event via Gate 2.
Alternatively a drop off zone is located at the venue entrance on Lovekin Drive, near Gate 1.
View Parking Map here
Where are the accessible viewing areas located inside the venue?
The Kings Park Concert area is located in a bowl - with patrons entering from the top and walking down. This can be quite steep.
There are two reserved accessible viewing areas for patrons in a wheelchairs which include seats for a companion. Wheelchair users and their companion must have a ticket for these areas purchased from the Ticketmaster website. Additional tickets are subject to availability.
Please note that accessible viewing areas are not on a raised viewing platform.
In the event that the accessible viewing areas sell out, wheelchair users are advised to book Lawn General Admission tickets and enjoy the event from the High Backed seating area positioned at the rear of the venue.
Further Accessibility Information.
Kings Park & Botanic Garden is an outdoor grassed venue therefore, there are some sloped and uneven areas. Grass may also be slippery. Shade is not guaranteed and is only available under trees.
All food and beverage outlets are wheelchair accessible, situated on flat surfaces without steps.
Accessible toilets are located in the main toilet area on Forrest Drive near Gate 2.
Event may contain smoke, haze, strobe lights & pyrotechnics.
Currently our free shuttle bus service operating from 4pm – 7pm does not have accessible access. Please contact Mellen Events at least one week prior to the event if you would like to use this service. The free shuttle bus service only operates pre-event, not post event.
We highly recommend making use of our Accessible Parking bays if you have a valid ACROD Parking permit.
Personal Emergency Evacuation Plan (PEEP)
A PEEP is a bespoke 'escape plan' for individuals who may not be able to reach a place of safety unaided or within a satisfactory period of time in the event of any emergency.
Employees and patrons needing assistance evacuating from a Mellen Events venue, even temporarily, must inform and complete a PEEP with event management. The completion of the PEEP will decide upon the best individual evacuation plan in an emergency.
Should you believe you will need bespoke assistance in case of an emergency, please contact info@mellenevents.com or call the Mellen office +61 8 9383 3534